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We have a huge number of items not shown on the website. Please contact us and tell us what you need. Our inventory is constantly changing.

Orders are considered firm when placed. If production/packaging has begun the order is subject to our restock fees as outlined below under “returns”.

Returns / Refunds:

Any returns must be completed within 14 days of the date of ordering and must be returned in the ORIGINAL packaging. Items that arrive to us that are damaged will not be refunded. Please contact us for a Return Authorization number ("RA#"). All returns must have your unique return authorization number clearly marked on the outside of the box(es), or they will be refused at our dock. We will supply you with specific instructions of the return address. Do not ship to our office address, as they do not have the ability to accept packages.

Unless there is a prior written agreement from us, any originally paid outbound shipping costs are not refundable, and all return shipping costs are the customer's responsibility. Drapes are subject to a 50% restocking fee (we suggest you request a swatch prior to ordering to avoid this) as they are cut and sewn to order. Orders for metal parts or packages that include drape are subject to a 30% restocking fee. Custom items (including a customer's request for us to alter drape size, upright pipe size, or any request to modify any item from its standard advertised dimensions) are not returnable.

Damaged Items / Missing Items / Incorrect Items Shipped:

Please open and inspect all contents immediately upon delivery. You have a maximum of 10 calendar days from the delivery of your order for any claim of damaged, missing, or incorrect items that were shipped. In order to file a damage claim with the shipping carrier, please retain all packaging and materials for any potential inspection by the carrier. We will correct any such instance at our expense, with any replacement items being shipped only using the same method (or equivalent in transit time) that was chosen by the customer in their original order.

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